Personal Information:

• Contact Details: Name, phone number, email address, residential address

• Appointment Information: Preferred dates, times, and service selections

• Health Information: Medical conditions, injuries, allergies, or health concerns relevant to massage therapy

• Payment Information: Billing details for service payments

• Communication Records: Messages, inquiries, and feedback you provide

• Demographic Information: Age, gender (for treatment customization purposes)

Information Automatically Collected:

• We automatically collect certain information about your device and how you use our website (e.g., IP address, browser type, pages visited, time spent) for analytics and improvement purposes.

Service Delivery:

• Scheduling and managing your massage appointments

• Providing personalized massage therapy treatments

• Maintaining treatment records and client history

• Processing payments and generating invoices

Communication:

• Confirming appointments and sending reminders

• Responding to your inquiries and providing customer support

• Sharing important updates about our services

• Sending promotional offers and wellness tips (with your consent)

Business Operations:

• Improving our services and website functionality

• Analysing customer preferences and trends

• Ensuring safety and security of our facility

• Complying with legal and regulatory requirements

We DO NOT:

• Sell your personal information to third parties

• Share your health information without your explicit consent

• Use your data for purposes unrelated to our spa services

We May Share Information:

• With Your Consent: When you explicitly authorize us to share information

• Legal Compliance: When required by law, court orders, or government regulations

• Safety Protection: To protect the rights, property, or safety of our business, clients, or others

• Service Providers: With trusted third-party providers (payment processors, appointment systems) under strict confidentiality agreements

Physical Security:

• Secure storage of paper records in locked cabinets

• Restricted access to client files and treatment rooms

• Professional staff bound by confidentiality agreements

Digital Security:

• Encrypted data transmission and storage

• Secure payment processing systems

• Regular security audits and updates

• Password-protected client management systems

• Firewall and antivirus protection

• All health details shared during consultations remain strictly private

• Information is used solely for providing appropriate massage therapy

• Only authorized therapists have access to relevant health information

• We follow medical privacy standards similar to healthcare providers

• Health records are maintained separately from general client information

Access Rights:

• Request a copy of all personal information we hold about you

• Review your treatment history and appointment records

Correction Rights:

• Update or correct any inaccurate personal information

• Modify your health information and preferences

Deletion Rights:

• Request deletion of your personal information (subject to legal requirements)

• Cancel your account and remove data from our systems

Communication Preferences:

• Opt-out of promotional emails and marketing messages

• Choose your preferred communication channels

• Update contact preferences anytime

Types of Cookies We Use:

• Essential Cookies: Required for website functionality

• Analytics Cookies: Help us understand website usage patterns

• Preference Cookies: Remember your settings and preferences

Managing Cookies:

• You can control cookies through your browser settings

• Disabling cookies may affect website functionality

• We do not use cookies for advertising or tracking across other websites

When We Update:

• We will post the revised policy on our website

• Significant changes will be communicated via email

• The "Last Updated" date will reflect the most recent revision

• Continued use of our services constitutes acceptance of updates

For any privacy-related questions, concerns, or requests:

Privacy Officer - Purple Spa Nerul

📧 Email: purplespanerul@gmail.com

📱 Phone: +91-7977215553

📍 Address: Purple Spa Nerul, [Complete Address], Nerul, Navi Mumbai - 400706, Maharashtra, India

Response Time:

• Email inquiries: Within 48 hours

• Privacy requests: Within 7 business days

• Data deletion requests: Within 30 days